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    Psychological care at the highest level

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    Terms And Conditons


    We have a team of Psychologists, Counselors, Therapist associated with us. Our Therapists
    would help you deal with your difficulties through counseling. Therapy is conducted using
    audio or video conferencing.


    During the course of therapy, our therapists will utilize an appropriate therapeutic approach to
    help you with your difficulties. The number of sessions required would differ from individual
    to individual, and hence it would depend on the nature of your problem. During your initial
    sessions, you might feel that there is an increase in the level of distress, which could be
    because you are trying to work on your personal issues. Change with the help of therapy is
    gradual but it does take place with time and effort. There are times when therapy might not
    work and in such a case, either you or the treating therapist can suggest a change of therapist,
    also at any point of time, if deemed necessary, the therapist might ask you to see a therapist in
    personal rather than online. Your therapist might also ask you to get psychological
    assessment done if required.


    The information that is disclosed during the session with your Psychologists, Counselors,
    Therapist is confidential, however, there are certain exceptions, including threats of harm to
    self or others, and/or when there is a reasonable suspicion of child or elder abuse, disclosure
    is required by law. If there is a need for confidentiality to be broken, we will make every
    effort, where feasible and legally acceptable, to discuss the matter with you before talking to
    anyone else.


    1. If you have thoughts of harming yourself or someone else
    2.  If you are suffering from severe depressive disorder with active suicidal thoughts/attempt
    3. If you have severe substance use with withdrawal.
    4.  If you are a minor (under 18 years old), unless accompanied by a guardian Remember that
      psychiatric or psychological help is best taken in person. (The Services are available for use
      by children, but the Member for all patients under the age of 18 must be the patient's parent
      or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will
      be fully responsible for complying with these Terms of Use.


    It is understood that as we are communicating through internet, disruption in services or other
    technical difficulties might take place should a disruption occur in the middle of the session,
    you can reach out to us at 8802949199 or


    •  All amount needs to be paid online in case of online session or session at clinic Afterthat only your booking would be confirmed.
    •  Booking amount is not refundable.
    •  We do not support changing appointment date and time. However, in case you arechanging please inform us before 48 hours.
    •  We would be charging cancellation charges as specified in our Refunds Policy.
    •  Once payment is done, you’ll receive confirmation mail on your Email-ID.
    •  Further instruction would be given during counseling session.


    All payments are to be made 100% in advance of the start of the counseling session.
    If the session is cancelled 72 hours before the allotted time of the session the customer is
    entitled to a 50% refund, else the money will be forfeited.
    If the customer is a no-show for the session then also the entire advance paid is forfeited.


    Section 1 – What Do We Do with Your Information?

    When you schedule appointment with us, we collect the personal information you give us
    such as your name, address and email address. When you browse website, we also
    automatically receive your computer’s internet protocol (IP) address in order to provide us
    with information that helps us learn about your browser and operating system. Email
    marketing (if applicable): With your permission, we may send you emails about new services
    and other updates.

    Section 2 – Consent

    How do you get my consent? When you provide us with personal information to complete a
    transaction, verify your credit card, schedule appointment, we imply that you consent to our
    collecting it and using it for that specific reason only. If we ask for your personal information
    for a secondary reason, like marketing, we will either ask you directly for your expressed
    consent or provide you with an opportunity to say “NO”.
    How do I withdraw my consent? If after you opt-in, you change your mind, you may
    withdraw your consent for us to contact you, for the continued collection, use or disclosure of
    your information, at any time, by contacting us at .

    Section 3 – Disclosure

    We may disclose your personal information if we are required by law to do so or if you
    violate our Terms of Service.

    Section 4 – Payment

    We use Razorpay for processing payments. We/ Razorpay do not store your card data on their
    servers. The data is encrypted through the Payment Card Industry Data Security Standard
    (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as
    is necessary to complete your purchase transaction. After that is complete, your purchase

    transaction information is not saved. Our payment gateway adheres to the standards set by
    PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands
    like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure
    the secure handling of credit card information by our store and its service providers. For more
    insight, you may also want to read terms and conditions of Razorpay.

    Section 5 – Third-Party Services

    In general, the third-party providers used by us will only collect, use and disclose your
    information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment
    transaction processors, have their own privacy policies in respect to the information we are
    required to provide to them for your purchase-related transactions. For these providers, we
    recommend that you read their privacy policies so you can understand the manner in which
    your personal information will be handled by these providers. In particular, remember that
    certain providers may be located in or have facilities that are located a different jurisdiction
    than either you or us. So if you elect to proceed with a transaction that involves the services
    of a third-party service provider, then your information may become subject to the laws of the
    jurisdiction(s) in which that service provider or its facilities are located. Once you leave our
    store’s website or are redirected to a third-party website or application, you are no longer
    governed by this Privacy Policy or our website’s Terms of Service. Links When you click on
    links on our store, they may direct you away from our site. We are not responsible for the
    privacy practices of other sites and encourage you to read their privacy statements.

    Section 6 – Security

    To protect your personal information, we take reasonable precautions and follow industry
    best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    Section 7 – Cookies

    We use cookies to maintain session of your user. It is not used to personally identify you on
    other websites.

    Section 8 – Age of Consent

    By using this site, you represent that you are at least the age of majority in your state or
    province of residence, or that you are the age of majority in your state or province of
    residence and you have given us your consent to allow any of your minor dependents to use
    this site.

    Section 9 – Changes To This Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently.
    Changes and clarifications will take effect immediately upon their posting on the website. If
    we make material changes to this policy, we will notify you here that it has been updated, so
    that you are aware of what information we collect, how we use it, and under what
    circumstances, if any, we use and/or disclose it.


    If you would like to: access, correct, amend or delete any personal information we have about
    you, register a complaint, or simply want more information to contact our Privacy
    Compliance Officer at


    Terms of Use shall be governed by and interpreted and construed in accordance with the laws
    of India. The place of jurisdiction shall be exclusively in Delhi.


    This website is operated by M/s GNX Mind Care. Throughout the site, the terms “we”, “us”
    and “our”, refer to GNX Mind Care. M/s GNX Mind Care offers this website, including all
    information, tools and services available from this site to you, the user, conditioned upon
    your acceptance of all terms, conditions, policies and notices stated here. By visiting our site
    and/ or purchasing something from us, you engage in our “Service” and agree to be bound by
    the following terms and conditions (“Terms of Service”, “Terms”), including those additional
    terms and conditions and policies referenced herein and/or available by hyperlink. These
    Terms of Service apply to all users of the site, including without limitation users who are
    browsers, vendors, customers, merchants, and/ or contributors of content. Please read these
    Terms of Service carefully before accessing or using our website. By accessing or using any
    part of the site, you agree to be bound by these Terms of Service. If you do not agree to all
    the terms and conditions of this agreement, then you may not access the website or use any
    services. If these Terms of Service are considered an offer, acceptance is expressly limited to
    these Terms of Service. Any new features or tools which are added to the current website
    shall also be subject to the Terms of Service. You can review the most current version of the
    Terms of Service at any time on this page. We reserve the right to update, change or replace
    any part of these Terms of Service by posting updates and/or changes to our website. It is
    your responsibility to check this page periodically for changes. Your continued use of or
    access to the website following the posting of any changes constitutes acceptance of those

    Section 1 – Online Store Terms

    By agreeing to these Terms of Service, you represent that you are at least the age of majority
    in your state or province of residence, or that you are the age of majority in your state or
    province of residence and you have given us your consent to allow any of your minor
    dependents to use this site.
    You may not use our products or services for any illegal or unauthorized purpose nor may
    you, in the use of the Service, violate any laws in your jurisdiction (including but not limited
    to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your

    Section 2 – General Conditions

    We reserve the right to refuse service to anyone for any reason at any time. You understand
    that your content (not including credit card information), may be transferred unencrypted and
    (a) transmissions over various networks; and
    (b) changes to conform and adapt to technical requirements of connecting networks or
    devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service,
    use of the Service, or access to the Service or any contact on the website through which the
    service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or
    otherwise affect these Terms.

    Section 3 – Accuracy, Completeness and Timeliness of Information

    We are not responsible if information made available on this site is not accurate, complete or
    current. The material on this site is provided for general information only and should not be
    relied upon or used as the sole basis for making decisions without consulting primary, more
    accurate, more complete or more timely sources of information. Any reliance on the material
    on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not
    current and is provided for your reference only. We reserve the right to modify the contents
    of this site at any time, but we have no obligation to update any information on our site. You
    agree that it is your responsibility to monitor changes to our site.

    Section 4 – Modifications to The Service And Prices

    Prices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content
    thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change,
    suspension or discontinuance of the Service.

    Section 5 – Products or Services

    Certain products or services may be available exclusively online through the website. These
    products or services may have limited quantities and are subject to return or exchange only
    according to our Return Policy.
    We reserve the right but are not obligated, to limit the sales of our products or Services to any
    person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
    We reserve the right to limit the quantities of any products or services that we offer. All
    descriptions of products or product pricing are subject to change at any time without notice,
    at the sole discretion of us. We reserve the right to discontinue any product at any time. Any
    offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material
    purchased or obtained by you will meet your expectations, or that any errors in the Service
    will be corrected.

    Section 6 – Accuracy of Billing And Account Information

    We reserve the right to refuse any order you place with us. We may, in our sole discretion,
    limit or cancel quantities purchased per person, per household or per order. These restrictions
    may include orders placed by or under the same customer account, the same credit card,
    and/or orders that use the same billing and/or shipping address. In the event that we make a
    change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or

    billing address/phone number provided at the time the order was made. We reserve the right
    to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers
    or distributors. You agree to provide current, complete and accurate purchase and account
    information for all purchases made at our store. You agree to promptly update your account
    and other information, including your email address and credit card numbers and expiration
    dates so that we can complete your transactions and contact you as needed. For more detail,
    please review our Returns Policy.


    We may provide you with access to third-party tools over which we neither monitor nor have
    any control nor input. You acknowledge and agree that we provide access to such tools ”as
    is” and “as available” without any warranties, representations or conditions of any kind and
    without any endorsement. We shall have no liability whatsoever arising from or relating to
    your use of optional third-party tools. Any use by you of optional tools offered through the
    site is entirely at your own risk and discretion and you should ensure that you are familiar
    with and approve of the terms on which tools are provided by the relevant third-party
    provider(s). We may also, in the future, offer new services and/or features through the
    website (including, the release of new tools and resources). Such new features and/or services
    shall also be subject to these Terms of Service.

    Section 8 – Third-Party Links

    Certain content, products and services available via our Service may include materials from
    third-parties. Third-party links on this site may direct you to third-party websites that are not
    affiliated with us. We are not responsible for examining or evaluating the content or accuracy
    and we do not warrant and will not have any liability or responsibility for any third-party
    materials or websites, or for any other materials, products, or services of third-parties. We are
    not liable for any harm or damages related to the purchase or use of goods, services,
    resources, content, or any other transactions made in connection with any third-party
    websites. Please review carefully the third-party’s policies and practices and make sure you
    understand them before you engage in any transaction. Complaints, claims, concerns, or
    questions regarding third-party products should be directed to the third-party.

    Section 9 – User Comments, Feedback and Other Submissions

    If, at our request, you send certain specific submissions (for example contest entries) or
    without a request from us you send creative ideas, suggestions, proposals, plans, or other
    materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’),
    you agree that we may, at any time, without restriction, edit, copy, publish, distribute,
    translate and otherwise use in any medium any comments that you forward to us. We are and
    shall be under no obligation
    (1) To maintain any comments in confidence;
    (2) To pay compensation for any comments; or
    (3) To respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our
    sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic,
    obscene or otherwise objectionable or violates any party’s intellectual property or these
    Terms of Service.
    You agree that your comments will not violate any right of any third-party, including
    copyright, trademark, privacy, personality or other personal or proprietary right. You further
    agree that your comments will not contain libellous or otherwise unlawful, abusive or
    obscene material, or contain any computer virus or other malware that could in any way

    affect the operation of the Service or any related website. You may not use a false e-mail
    address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as
    to the origin of any comments. You are solely responsible for any comments you make and
    their accuracy. We take no responsibility and assume no liability for any comments posted by
    you or any third-party.

    Section 10 – Personal Information

    Your submission of personal information through the store is governed by our Privacy Policy.

    Section 11 – Errors, Inaccuracies and Omissions

    Occasionally there may be information on our site or in the Service that contains
    typographical errors, inaccuracies or omissions that may relate to product descriptions,
    pricing, promotions, offers, product shipping charges, transit times and availability. We
    reserve the right to correct any errors, inaccuracies or omissions, and to change or update
    information or cancel orders if any information in the Service or on any related website is
    inaccurate at any time without prior notice (including after you have scheduled your
    appointment or made purchase). We undertake no obligation to update, amend or clarify
    information in the Service or on any related website, including without limitation, pricing
    information, except as required by law. No specified update or refresh date applied in the
    Service or on any related website should be taken to indicate that all information in the
    Service or on any related website has been modified or updated.

    Section 12 – Prohibited Uses

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from
    using the site or its content:
    (a) For any unlawful purpose;
    (b) To solicit others to perform or participate in any unlawful acts;
    (c) To violate any international, federal, provincial or state regulations, rules, laws, or local
    (d) To infringe upon or violate our intellectual property rights or the intellectual property
    rights of others;
    (e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
    based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or
    (f) To submit false or misleading information;
    (g) To upload or transmit viruses or any other type of malicious code that will or may be used
    in any way that will affect the functionality or operation of the Service or of any related
    website, other websites, or the Internet;
    (h) To collect or track the personal information of others;
    (i) To spam, phish, pharm, pretext, spider, crawl, or scrape;
    (j) For any obscene or immoral purpose; or
    (k) To interfere with or circumvent the security features of the Service or any related website,
    other websites, or the Internet. We reserve the right to terminate your use of the Service or
    any related website for violating any of the prohibited uses.

    Section 13 – Disclaimer of Warranties; Limitation of Liability

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted,
    timely, secure or error-free. We do not warrant that the results that may be obtained from the
    use of the service will be accurate or reliable. You agree that from time to time we may

    remove the service for indefinite periods of time or cancel the service at any time, without
    notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The
    service and all products and services delivered to you through the service are (except as
    expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any
    representation, warranties or conditions of any kind, either express or implied, including all
    implied warranties or conditions of merchantability, merchantable quality, fitness for a
    particular purpose, durability, title, and non-infringement.
    In no case shall M/s GNX Mind Care, our directors, officers, employees, affiliates, agents,
    contractors, interns, suppliers, service providers or licensors be liable for any injury, loss,
    claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any
    kind, including, without limitation lost profits, lost revenue, lost savings, loss of data,
    replacement costs, or any similar damages, whether based in contract, tort (including
    negligence), strict liability or otherwise, arising from your use of any of the service or any
    products procured using the service, or for any other claim related in any way to your use of
    the service or any product, including, but not limited to, any errors or omissions in any
    content, or any loss or damage of any kind incurred as a result of the use of the service or any
    content (or product) posted, transmitted, or otherwise made available via the service, even if
    advised of their possibility. Because some states or jurisdictions do not allow the exclusion or
    the limitation of liability for consequential or incidental damages, in such states or
    jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    Section 14 – Indemnification

    You agree to indemnify, defend and hold harmless M/s GNX Mind Care and our parent,
    subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service
    providers, subcontractors, suppliers, interns and employees, harmless from any claim or
    demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of
    your breach of these Terms of Service or the documents they incorporate by reference or your
    violation of any law or the rights of a third-party.

    Section 15 – Severability

    In the event that any provision of these Terms of Service is determined to be unlawful, void
    or unenforceable, such provision shall nonetheless be enforceable to the fullest extent
    permitted by applicable law, and the unenforceable portion shall be deemed to be severed
    from these Terms of Service, such determination shall not affect the validity and
    enforceability of any other remaining provisions.

    Section 16 – Termination

    The obligations and liabilities of the parties incurred prior to the termination date shall
    survive the termination of this agreement for all purposes. These Terms of Service are
    effective unless and until terminated by either you or us. You may terminate these Terms of
    Service at any time by notifying us that you no longer wish to use our Services, or when you
    cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term
    or provision of these Terms of Service, we also may terminate this agreement at any time
    without notice and you will remain liable for all amounts due up to and including the date of
    termination; and/or accordingly may deny you access to our Services (or any part thereof).

    Section 17 – Entire Agreement

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall
    not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in
    respect to The Service constitutes the entire agreement and understanding between you and
    us and govern your use of the Service, superseding any prior or contemporaneous
    agreements, communications and proposals, whether oral or written, between you and us
    (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in
    the interpretation of these Terms of Service shall not be construed against the drafting party.

    Section 18 – Governing Law

    These Terms of Service and any separate agreements whereby we provide you Services shall
    be governed by and construed in accordance with the laws of India and jurisdiction of the
    Delhi Courts.

    Section 19 – Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time at this page. We
    reserve the right, at our sole discretion, to update, change or replace any part of these Terms
    of Service by posting updates and changes to our website. It is your responsibility to check
    our website periodically for changes. Your continued use of or access to our website or the
    Service following the posting of any changes to these Terms of Service constitutes
    acceptance of those changes.

    Section 20 – Contact Information

    Questions about the Terms of Service should be sent to us at M/s GNX Mind Care.